Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for www.charactersunlimited.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 702-294-0563 or info@charactersunlimited.com.

Refunds and Returns

Fortune cards, stickers & magnets

All sales are final unless the return is a result of our error (wrong item sent, defective goods, etc.)

Apparel

You should expect to receive a refund within four weeks prior to giving package to the return shipper, in many cases you will receive the refund faster. This processing time includes shipping time, return processing time, and monetary processing time.

If you wish to return an item, please contact us immediately 702-294-0563 or info@charactersunlimited.com with your order number and details about the product you would like to return. We will respond in a timely manner with instructions on how to return items from your order.

Shipping Policy

Thank you for visiting and shopping at www.charactersunlimited.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time
UPS Ground Typically 2-5 business days
UPS 3-Day Select 3 business days
UPS Next Day Air * 1 business day
UPS Standard (shipments to Mexico & Canada Depends on destination
UPS Worldwide Expedited Delivery in two business days to Canada

Delivery in two or three business days to Mexico

Delivery in three or four days to Europe

Delivery in four or five days to Asia and Latin America

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Characters Unlimited Inc. does not ship to PO Boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Characters Unlimited Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Characters Unlimited Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

For international orders, we ship via UPS Standard. If you prefer us to ship via USPS, do not place an order online, contact us directly at 702-294-0563 or info@charactersunlimited.com to place your order.